FAQs
🍼 Frequently Asked Questions (FAQ)
Got questions? We've got you.
Here are the most common things parents ask us about Bubsy & Co. products, orders, and support.
📦 Shipping & Delivery
Q: Where do you ship from?
A: All our products are stored and shipped from within Australia — typically from Victoria or New South Wales.
Q: How long does shipping take?
A: Most orders arrive within 4–14 business days. Rural areas or busy periods may take slightly longer.
Q: Do you offer free shipping?
A: Yes! We offer fast and free Australia-wide delivery on all orders, with no minimum spend.
Q: Do you ship internationally?
A: Not yet — but we're working on it! Bubsy & Co. is currently available to Australian customers only.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day “Risk-Free” Money-Back Guarantee. If you change your mind within 30 days, you can return your item for a full refund — no questions asked (as long as the product is in good condition).
Q: What if my item is faulty or damaged?
A: If your item is faulty or arrived damaged, we will happily issue a full refund or replacement — even if it's after the 30-day period. We may ask for a photo or video for verification.
Q: Do I need to return the product to get a refund?
A: In most cases, no — we usually don’t require a return. But if we do, we’ll let you know and provide the return address. You’ll need to pay upfront, and we’ll reimburse you once a valid postal receipt is shared.
Q: Who pays for return shipping?
A: If your item is faulty or your change-of-mind return is within the 30-day window and we request a return, we’ll cover the return shipping. Just send us your receipt and we’ll refund the cost.
Q: How long do refunds take to arrive?
A: Once processed, refunds usually appear in your account within 5–10 business days, depending on your bank.
Q: How do I start a return or refund?
A: Use our Contact Us page and include your order number. One of our friendly team members will respond within 24–48 business hours.
📄 Orders & Support
Q: I placed an order but didn’t get a confirmation email — what now?
A: Please check your spam/junk folder first. Still nothing? Contact us and we’ll resend it.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, we’ll do our best to update or cancel it. Contact us ASAP via the Contact Us page.
Q: How do I track my order?
A: You’ll receive a tracking number via email once your order is shipped.
🐣 Product Info
Q: Are your products safe for babies?
A: Yes — safety is our #1 priority. All Bubsy & Co. products are selected for their quality, comfort, and parent-approved safety features.
Q: Where are Bubsy & Co. products made?
A: Our products are ethically manufactured in China, then warehoused and shipped from Australia. This allows us to keep quality high and prices family-friendly.